All orders are shipped from Kuwait.

Yes, we ship worldwide.

Our shipping rates within Kuwait are calculated based on your specific governorate:

Within Kuwait:
Al Asimah: KD 2
Hawalli: KD 2
Mubarak Al-Kabeer: KD 2
Al Farwaniyah: KD 3
Al Jahra: KD 3
Al Ahmadi: KD 3
Ahmadi Chalet Areas: KD 10

We offer Free Shipping for all orders above KWD 75.

International Shipping:
International orders have a standard shipping fee of KWD 10/ approx USD 33.
We offer Free Shipping on all international orders above KWD 200/ approx USD 650 

Note: International orders may be subject to customs duties or taxes upon delivery, depending on your country. These charges are not covered by us.

Within Kuwait, orders placed before 7 PM (Sunday–Thursday) or 4 PM (Friday–Saturday) are delivered the same day, while orders placed after these times are delivered the next day. International orders typically take 3–7 business days.

Local orders are currently not trackable. For international orders, tracking details will be emailed to you once your order has been shipped. If you did not receive an order confirmation or tracking number, please contact us at hello@limae.com or via WhatsApp at +965 99444976.

If you would like to modify or cancel your order, please contact us as soon as possible at hello@limae.com or via WhatsApp at +965 99444976.

We’ll do our best to assist you, but please note that once an order has been processed or shipped, changes or cancellations may no longer be possible.

We carefully quality-check all orders before shipping. However, if you receive a damaged item, please contact us within 24 hours of delivery at hello@limae.com or WhatsApp +965 99444976, with photos of the item. We’ll review and assist you as quickly as possible.

You can view our full Returns & Exchanges policy here.

Yes, we offer refunds if the product is returned within 14 days of purchase. Items must be unworn, unused, with original packaging and tags. Please note that shipping charges are non-refundable.

The duration of the refund process varies depending on the payment method you used. For K-Net it may take up to 3 working days. The refund for MasterCard and Visa may take up to 10 working days.

Gift items can be returned for store credit only. Please note that refunds are not available for gift returns.

Your store credit is valid for 1 year and can be used on all brands and collections on our website. You will receive your store credit code via email or WhatsApp, and it will also be available in your account.

Yes, we offer gift wrapping. Please tick the “Is this a gift?” option on the product page. You can also add your personalized message in the order notes at checkout.

Yes, you can ship your order directly to the recipient. Our invoices are sent via email, so please ensure the correct email address is used at checkout.

You can reach us by email at hello@limae.com or by phone/WhatsApp at +965 99444976.

We look forward to assisting you!